Help & FAQ
Here you can find all the questions you need answered.
Covid-19 updates
Our priority is to maintain the safety of our employees while keeping our doors open for you. We think that it's especially important during these times to support and encourage our employees to work from home if at all possible. That being said, we’re working at a reduced capacity, order fulfillment will take longer than our previous maximum of 5 business days. Please check in for information and updates. This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
We're partnering with backup facilities to help us manage order volume and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options. We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
We try our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Plastic wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. We aim to develop our product catalog with sustainable clothing in mind.
At Yogi Waze, most of our products are printed apparel and can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned.
When unpacking a new shirt with a direct-to-garment print, you might notice a vinegar-like smell. Don't worry, that's not unusual, it's from a fixation agent applied during the printing process and it's not permanent.
The fixation agent is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment, neither the residue nor the smell is permanent and both should go away after one wash.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
Printed apparel goes through a process where designs are printed on fabric, then get cut and hand-sewn into the product you ordered.
Our standard process is the Direct to Garment (DTG) method of printing. We use Kornit and Brother printers for all DTG printed garments.
We package each item based on dimension requirements to ensure protection during shipment. All of our apparel products are shipped in a thick, premium and durable wrap that offers extra protection during shipment.
Yes, all Yogi Waze's products offer shipping with tracking. Note that the quality of tracking may differ for some local carriers.
The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.
Yogi Waze offers international shipping across the world! For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.
If your order gets lost in transit and the shipping address was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense.
From the time your order is placed and the date when you receive it, there are two processes to consider.
Fulfillment: Standard fulfillment time is 2-4 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual.
Shipping: Shipping times range from within 1-2 business days (3-10 for international orders) depending on the courier and level of service you select.
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, please contact us at support@yogiwaze.com.
Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system. Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.
You can report problems with an order through your Yogi Waze Dashboard.
Log into your Yogi Waze account, find the order in your orders page, search using order number, click on order to open order summary, click "Report" to open problem report window, write up your problem in detail and upload relevant photos where possible. Click "Report problem".
Please be aware that Yogi Waze may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
If something arrives damaged, send a photo of the damaged goods with your order details to support@yogiwaze.com and we'll gladly send a replacement at no cost to you.
Yes, they do! We know that tax can make a world of difference, this is why we choose to cover all fees. The listed price you see will be the final price you pay.
Yes, there are! Please reach out to us at support@yogiwaze.com for more information.
Why do we hold orders?
We may occasionally place your order on hold due to security concerns, address confirmation or similar. Essentially - whenever we need to verify something with you or require changes to the order.
How are holds removed?
Once you've updated your order, we need to go back and review it before the hold can be removed. This is to avoid repeated holds in case the update didn't go through or there are more issues.
In some cases (typically for minor issues) we may let you remove the hold yourself - in that case you'll see a ''remove hold'' button in your dashboard.
What should I do after my order is placed on hold?
Open your order (or hold email) and read the message. If an update is required - make the necessary changes to your order, then request hold removal. This will send us a notification that your order is ready for review. If an update is not required or you wish to proceed as is - simply respond to the original hold email letting us know about your decision. Once our team has reviewed the order, we'll release the hold or get in touch with you for further confirmation.